Responsible Gaming

Gaming Should Be Entertainment

At Vegas Hero, we believe that casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we offer exciting games and opportunities to win, it's important to approach gambling with a responsible mindset and realistic expectations.

If you find yourself spending more time or money than intended, or if gambling is causing stress in your life, please seek help immediately. Support is available, and recovery is possible.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use Vegas Hero. We take age verification seriously and conduct checks during registration and at other times to ensure all players meet legal requirements.

If you are under the legal gambling age in the United Kingdom, please do not create an account or attempt to gamble. Underage gambling is illegal and can cause serious harm.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

• Chasing losses by gambling with more money to recover what you've lost
• Hiding gambling activities or lying about how much time or money you spend gambling
• Gambling with money intended for essential expenses (rent, bills, food, childcare)
• Neglecting work, school, family, or social responsibilities due to gambling
• Borrowing money to fund gambling or pay off gambling debts
• Feeling anxious, irritable, or restless when not gambling
• Unable to stop or reduce gambling despite wanting to
• Gambling for longer periods or with larger amounts than originally planned
• Relationships suffering due to your gambling habits
• Using gambling as a way to escape problems or negative emotions

If you recognise any of these signs in yourself or someone you know, please reach out for support.

Self-Help Tools Available

Vegas Hero provides several tools to help you maintain control of your gambling:

Deposit Limits

Set a maximum amount of money you can deposit within a specified time period (daily, weekly, or monthly). Once this limit is reached, you cannot deposit further funds until the period resets.

Loss Limits

Set a maximum amount of money you are willing to lose within a set time period. Your account will be temporarily suspended once this limit is reached.

Reality Checks

Enable pop-up notifications at regular intervals during your gaming sessions to remind you how long you have been playing and how much you have wagered.

Self-Exclusion

Temporarily or permanently exclude yourself from your Vegas Hero account. During a self-exclusion period, you will not be able to access your account or place bets. Self-exclusion is a serious commitment and should be considered carefully.

To access these tools, log into your account and visit the Responsible Gaming section in your player settings. If you need assistance, our customer support team is available to help.

Support Organisations

If you are struggling with problem gambling, professional help is available. The following organisations provide free, confidential support:

United Kingdom

• GamCare – Free support and counselling for problem gamblers and their families. Website: www.gamcare.org.uk
• GamStop – The national self-exclusion scheme allowing you to self-exclude from all online gambling operators in the UK. Website: www.gamstop.co.uk
• Gamblers Anonymous – A free, peer-support fellowship for people concerned about their own gambling. Meetings held across the UK.
• National Problem Gambling Clinic – NHS specialist treatment service for gambling disorders.

Other Countries

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Information and support on problem gambling and addiction

Need Help Now?

If you or someone you know is struggling with problem gambling, please reach out for help today. Recovery is possible, and support services are confidential and non-judgmental.

Do not let gambling harm your wellbeing, finances, or relationships. Seek help now by contacting one of the support organisations listed above.

Vegas Hero Support

If you have questions about our responsible gaming tools or need assistance with self-exclusion or other safeguarding measures, please contact our customer support team. We are here to help.